DIARIO DEL PUERTO COLD CHAIN LOGISTICS - FRUIT LOGISTICA 2022 74 CHANGES IN TRADE RELATIONS From a trade perspective, the two years of restrictions due to the pandemic have brought about a major change in the way business relationships with customers are managed. As Damian Kutnowski, CCO of Martico Reefer Solutions, points out, these ”have definitely changed”. We wouldn’t say they’ve suffered,” he adds, ”but it’s different, both in what the customer expects from us and in the type of services and support. ”Now, the customer requires greater flexibility and a more customised service than before”, he says. During this time, staff at the Port of Bilbao have continued to maintain contact with customers, ”but through other, non-face-to-face channels and we must admit, we have missed this face-to-face contact”. ”We believe that everybody is keen to return to face-toface trade fairs and other events so we can meet our clients, without a screen between us”, they commented. Customer relations have not suffered, in the opinion of the Port of Algeciras, although the way in which they are handled has changed. ”Over the last 24 months we have had to be more creative and proactive; new technologies have helped us and we have been able to maintain communication with customers and companies in the industry, although it wouldbebetter for everyone ifwe could resume face-to-face meetings, which are undoubtedly more productive”. In Berlin, the Port of Algeciras brings together a large number of professionals and companies from its port community From a trade perspective, the two years of restrictions due to the pandemic have brought about a major change in the way business relationships with customers are managed
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